SMS Terms of Service

Last updated: March 2026

1. Program Description

Gemba Automotive ("we," "us," or "our") offers an SMS messaging program that allows customers to receive promotional offers, service reminders, appointment confirmations, and other communications related to automotive repair services. By opting in, you agree to receive text messages from Gemba Automotive at the mobile number you provide.

2. Consent and Opt-In

By providing your mobile phone number and checking the consent box on our coupon page or other opt-in forms, you expressly consent to receive recurring automated text messages from Gemba Automotive. Your consent is not a condition of purchasing any goods or services. You may opt in through:

The coupon verification form on gembaautomotive.com/coupons
In-store sign-up at any Gemba Automotive location
Other designated opt-in channels

3. Message Frequency

Message frequency varies. You may receive:

A one-time verification code when claiming an exclusive coupon
A personal discount code upon successful verification
Service reminders and appointment confirmations
Promotional offers and seasonal campaigns (estimated 2-6 messages per month)
Review requests following completed services

4. Message and Data Rates

Message and data rates may apply. Charges depend on your mobile carrier and your individual plan. Gemba Automotive is not responsible for any charges incurred from receiving text messages.

5. How to Opt Out

You can opt out of receiving text messages at any time by replying STOP to any message from Gemba Automotive. After opting out, you will receive a single confirmation message acknowledging your request. No further messages will be sent unless you re-subscribe.

6. How to Get Help

For help with our SMS program, reply HELP to any message or contact us at:

Phone: (480) 446-0484
Website: gembaautomotive.com

7. Supported Carriers

Our SMS program is supported by major US carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

8. Privacy

Your mobile number and any personal information collected through this program will be handled in accordance with our Privacy Policy. We do not sell, rent, or share your mobile number with third parties for their marketing purposes. Information may be shared with our SMS service provider solely for the purpose of delivering messages.

9. Coupon Code Terms

Personal discount codes issued through our SMS verification program are subject to the following terms:

Codes are valid for 30 days from the date of issuance
Minimum service requirement of $100 applies
Limited to one redemption per customer per 12 months
Codes are personal and tied to the verified mobile number
Codes cannot be combined with other percentage-off promotions
Valid at all Gemba Automotive locations

10. Compliance

Our SMS program is operated in compliance with the Telephone Consumer Protection Act (TCPA), applicable FCC regulations, 10DLC registration requirements, and Arizona state law (A.R.S. 44-1374). All messages are sent from a registered 10DLC long code or approved short code.

11. Changes to These Terms

We reserve the right to modify these SMS Terms of Service at any time. Changes will be posted on this page with an updated date. Continued participation in the program after changes constitutes acceptance of the updated terms.

12. Contact Information

Gemba Automotive
1375 S McClintock Dr, Tempe, AZ 85281
Phone: (480) 446-0484
Website: gembaautomotive.com